> For the complete documentation index, see [llms.txt](https://docs.sirin.one/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sirin.one/support/contact.md).

# Contact

One bot, a couple of email aliases, and a clear rule about what we will and won't answer.

## Support

{% hint style="info" %}
**Primary channel — the bot.** Message [@getsirin\_bot](https://t.me/getsirin_bot) and run **`/support`**. This is also where you request **refunds**.
{% endhint %}

Write in Russian or English. We typically reply within a few hours during the day; expect longer overnight and on weekends.

## Team plan and B2B

For Team plans, integrations, and partnership questions, use **`/support`** in the bot and put "B2B" in your first message. We'll move you to a direct channel.

{% content-ref url="<https://github.com/QVOZIMODO/Get_Sirin/blob/docs/en/support/getting-started/choosing-a-plan.md>" %}
<https://github.com/QVOZIMODO/Get_Sirin/blob/docs/en/support/getting-started/choosing-a-plan.md>
{% endcontent-ref %}

## Legal inquiries

If you represent law enforcement or hold a court order, requests go through the Georgian legal system via MLAT procedures. Our registered address and legal-entity details are in the website footer. We don't entertain informal inquiries, requests without a judicial basis, or pressure.

{% content-ref url="<https://github.com/QVOZIMODO/Get_Sirin/blob/docs/en/support/jurisdiction-and-law.md>" %}
<https://github.com/QVOZIMODO/Get_Sirin/blob/docs/en/support/jurisdiction-and-law.md>
{% endcontent-ref %}

## Security and vulnerabilities

Found a vulnerability in our infrastructure or product? Email **`security@sirin.one`** using the PGP key below. We prioritize security reports and don't pursue good-faith researchers.

{% hint style="success" %}
**PGP key.** Available at **`/pgp`** and referenced in **`/.well-known/security.txt`** — the same key we use to sign our [warrant canary](https://github.com/QVOZIMODO/Get_Sirin/blob/docs/en/support/jurisdiction-and-law.md).
{% endhint %}

## Other channels

{% hint style="warning" %}
**Needs confirmation before publishing.** The aliases below appeared in earlier drafts but are not yet verified as live mailboxes. Confirm they're provisioned before this page ships.

* **Press and interviews** — `press@sirin.one` *(verify)*. We reply to substantive requests with a specific topic and outlet; not to generic "VPN review" pitches.
* **Abuse** — `abuse@sirin.one` *(verify)*. We act on substantiated complaints, not speculative ones.
  {% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.sirin.one/support/contact.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.